01 / Privacy
Privacy policy
We collect the minimum we need to take your order, ship it, and answer your questions — and we treat it the way we'd want ours treated.
This page is provided as plain-English general information about how bioprime.com.au handles personal information. It isn't legal advice. We aim to handle personal information consistently with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
01
What we collect
We only collect information you give us directly, and only what we need to run the store:
- Order details — your name, email, phone, delivery and billing address, company name and ABN if you provide them, and the products you buy.
- Enquiries — whatever you include in the contact form, diagnostic quiz, or emails to us.
- Newsletter signups — your email address.
- Basic technical logs — like most websites, our servers record standard request logs (IP address, pages requested) used for security and to keep the site running.
We don't buy data about you, we don't run third-party advertising trackers on this site, and we never ask for more than the transaction needs.
02
How we use it
- Processing and delivering your orders, including arranging freight for bulk (IBC) deliveries.
- Sending order confirmations, tax invoices, and shipping updates.
- Answering your enquiries and providing agronomy guidance you've asked for.
- Sending seasonal field notes if — and only if — you've opted in. Every email includes a way to opt out.
- Improving our products and the store, using aggregated, non-identifying information.
05
Storage and security
Order and customer records are stored in our database with access restricted to authorised staff. The site is served over HTTPS, payments are handled by Stripe (PCI-DSS compliant), and admin access is authenticated and logged.
No internet system is perfectly secure, so we keep the data we hold to a minimum and retain order records only as long as Australian tax and consumer law requires.
06
Access, correction, and deletion
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it (we may need to keep records of completed orders for tax purposes). You can unsubscribe from field notes with one click, or by replying to any email.
To make a request, email [email protected] or call 0429 376 568. We'll respond within a few business days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
07
Changes to this policy
If we change how we handle personal information, we'll update this page and the review date above. Material changes will be flagged on the site.
Questions about this page?
We're a real team in Perth — ask us anything about how we handle your information, orders, or freight.
Bioprime — a Bioscience Pty Ltd brand · Formulated in Perth, WA · 31.95°S 115.86°E · Batch-traceable